Privacy Policy

Headlane Ltd (t/a 2repair.parts) Last updated: 03/04/2026

1. Who We Are

Headlane Ltd Company Number: 07514505

Registered Address: Unit 13, Clock Tower Industrial Estate
Clock Tower Road
TW7 6GF
United Kingdom

Telephone: 02087497777
Email: info@2repair.parts
Website: https://2repair.parts

For the purposes of UK data protection law, Headlane Ltd is the data controller unless otherwise stated.

2. The Personal Data We Collect

Information You Provide

We may collect:

Full name
Billing address
Delivery address
Email address
Telephone number
Order details
Account login details (if applicable)
Communications sent to us

Transaction Data

Purchase history
Payment details (processed securely by third-party payment providers)

Important: We do not store full payment card details on our servers.

Technical & Usage Data

We use Google Analytics 4 (GA4) to collect limited technical data, including:

IP address (anonymised where applicable)
Browser type and version
Device type
Pages visited and time spent on pages
Referring website

We do not use advertising tracking, behavioural profiling, or third-party marketing pixels.

3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To process and fulfil orders
To deliver products
To provide customer support
To manage returns and warranties

Legal Obligation

To maintain accounting records
To comply with tax obligations
To respond to lawful authority requests

Legitimate Interests

To improve website functionality
To analyse website performance
To prevent fraud and misuse
To manage business operations

Consent

For marketing communications where you have opted in. You may withdraw consent at any time by contacting us.

4. Cookie Policy

This website uses cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).

Types of Cookies We Use

Strictly Necessary Cookies

These are required for website functionality, shopping cart operation, and security. These cannot be disabled.

Analytics Cookies (Google Analytics 4)

We use GA4 to understand how visitors use our website. Where required by law, analytics cookies are only deployed after consent via our cookie banner.

You may:

Manage cookie preferences via our banner
Disable cookies in your browser settings
Use Google's Analytics opt-out tools

5. Sharing Your Personal Data

We may share personal data with:

Payment service providers
Courier and delivery companies
Website hosting and IT support providers
Professional advisers
HMRC or regulators where legally required

All third parties are required to process data securely and lawfully. We do not sell or rent personal data.

6. International Transfers

Some service providers (such as Google) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:

UK adequacy regulations
Standard Contractual Clauses (SCCs)

7. Data Retention

We retain personal data only for as long as necessary:

Financial and transaction records: 6 years
Customer correspondence: Up to 3 years
Analytics data: In line with GA4 retention settings

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure
Restrict or object to processing
Data portability
Withdraw consent

To exercise your rights, contact: info@headlane.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

9. Data Processing Addendum (B2B)

In limited circumstances, Headlane Ltd may act as a data processor on behalf of business customers. Where we process data on behalf of a controller:

We process data only on documented instructions.
We ensure confidentiality and implement technical security measures.
We assist the controller in complying with UK GDPR obligations.
We delete or return data at the end of services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.