Privacy Policy

Headlane Ltd (t/a 2repair.parts) Last updated: 03/04/2026

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1. Who We Are

Headlane Ltd Company Number: 07514505

Registered Address: Unit 13, Clock Tower Industrial Estate
Clock Tower Road
TW7 6GF
United Kingdom

• Telephone: 02087497777
• Email: info@2repair.parts
• Website: https://2repair.parts

For the purposes of UK data protection law, Headlane Ltd is the data controller unless otherwise stated.

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2. The Personal Data We Collect

Information You Provide

We may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Account login details (if applicable)
• Communications sent to us

Transaction Data

• Purchase history
• Payment details (processed securely by third-party payment providers)

Important: We do not store full payment card details on our servers.

Technical & Usage Data

We use Google Analytics 4 (GA4) to collect limited technical data, including:

• IP address (anonymised where applicable)
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website

We do not use advertising tracking, behavioural profiling, or third-party marketing pixels.

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3. Lawful Basis for Processing

We process personal data under the following lawful bases:

Contractual Necessity

• To process and fulfil orders
• To deliver products
• To provide customer support
• To manage returns and warranties

Legal Obligation

• To maintain accounting records
• To comply with tax obligations
• To respond to lawful authority requests

Legitimate Interests

• To improve website functionality
• To analyse website performance
• To prevent fraud and misuse
• To manage business operations

Consent

For marketing communications where you have opted in. You may withdraw consent at any time by contacting us.

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4. Cookie Policy

This website uses cookies in accordance with the Privacy and Electronic Communications Regulations (PECR).

Types of Cookies We Use

Strictly Necessary Cookies

These are required for website functionality, shopping cart operation, and security. These cannot be disabled.

Analytics Cookies (Google Analytics 4)

We use GA4 to understand how visitors use our website. Where required by law, analytics cookies are only deployed after consent via our cookie banner.

You may:

• Manage cookie preferences via our banner
• Disable cookies in your browser settings
• Use Google's Analytics opt-out tools

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5. Sharing Your Personal Data

We may share personal data with:

• Payment service providers
• Courier and delivery companies
• Website hosting and IT support providers
• Professional advisers
• HMRC or regulators where legally required

All third parties are required to process data securely and lawfully. We do not sell or rent personal data.

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6. International Transfers

Some service providers (such as Google) may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including:

• UK adequacy regulations
• Standard Contractual Clauses (SCCs)

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7. Data Retention

We retain personal data only for as long as necessary:

• Financial and transaction records: 6 years
• Customer correspondence: Up to 3 years
• Analytics data: In line with GA4 retention settings

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8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure
• Restrict or object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact: info@headlane.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk

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9. Data Processing Addendum (B2B)

In limited circumstances, Headlane Ltd may act as a data processor on behalf of business customers. Where we process data on behalf of a controller:

1. We process data only on documented instructions.
2. We ensure confidentiality and implement technical security measures.
3. We assist the controller in complying with UK GDPR obligations.
4. We delete or return data at the end of services.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.